Invoices & payment

Paying via Infomedics

Tandarts West works with Infomedics for processing invoices. That way we can focus fully on your care. Everything explained clearly in English.

About Infomedics

What is Infomedics?

Infomedics takes care of sending and collecting invoices on behalf of Tandarts West. On your invoice you can see which part your health insurer covers and what you pay yourself.

You pay the remaining amount directly to Infomedics. This way we, as a practice, can focus fully on good dental care, without administrative worries.

Do you have questions about your invoice? Then contact the Infomedics service desk. For questions about the treatment itself, call Tandarts West on 010 846 6539.

Contacting Infomedics

Payment term 30 days after the invoice date
Phone number 036 20 31 900
Availability Monday to Friday, 09:00 to 17:00
Website www.infomedics.nl
Your choice

Payment options

Infomedics offers several ways to settle your invoice.

Pay directly

Pay within 30 days via the invoice you receive from Infomedics. Always mention your invoice number with the payment.

Payment deferral

Need more time? You can move the payment date forward yourself by up to 4 weeks via www.infomedics.nl. This is free of charge.

Pay in instalments

Spreading your payment is possible at no extra cost. Invoices from 30 to 150 euro in up to 3 instalments, from 150 euro in up to 5 instalments. Request a separate plan for each invoice, they cannot be combined.

In three steps

How does it work?

From treatment to payment, here is how it works.

1

Receiving the invoice

You receive an invoice from Infomedics after your treatment at Tandarts West. The invoice gives a clear overview of the treatment and the costs.

2

Reimbursement from your insurer

Your health insurer covers part of the costs, depending on your insurance package. You pay the remaining amount yourself to Infomedics.

3

Paying Infomedics

Pay the remaining amount to Infomedics within 30 days. Do you have questions about your invoice or payment? Then contact the Infomedics service desk on 036 20 31 900.

Need help?

Contact Infomedics

Do you have a question about your invoice or payment? The Infomedics service desk is happy to help.

036 20 31 900 Monday to Friday, 09:00 to 17:00
Go to Infomedics Questions for Tandarts West? Call 010 846 6539
Frequently asked questions

Questions about Infomedics and your invoice

Answers to the most common questions about billing and reimbursement.

Infomedics is the billing partner of Tandarts West Rotterdam. All treatments we carry out are invoiced by Infomedics on our behalf, either directly to your health insurer (if the treatment is covered) or directly to you. This is standard practice at almost every Dutch dental practice and does not change the responsibility of Tandarts West for the treatment itself.
You can pay in several ways: via iDEAL on infomedics.nl (fastest), via a bank transfer using the details stated on the invoice, via a direct debit you can activate yourself with Infomedics, or in cash at the front desk of Tandarts West Rotterdam. The invoice always states the reference you need to mention when paying.
For adults, dental treatment at a dentist in Rotterdam (such as Tandarts West) is not covered by the basic Dutch health insurance, which only covers oral surgery and dentures. Supplementary dental insurance can cover a large part, depending on your package. For children up to 18, regular dental care is fully covered by the basic insurance. During pregnancy, extra check-ups may also be reimbursed.
You have 30 days from the invoice date to pay. If that is not possible, Infomedics offers two options. You can move the payment date forward yourself by up to 4 weeks, or you can request a payment plan to pay in instalments at no extra cost. Arrange this in time via infomedics.nl or on 036 20 31 900, because collection costs can increase once a reminder has been sent. Tandarts West is not involved in the payment arrangements themselves, but we are happy to help if anything is unclear.
Yes. Paying in instalments is possible at no extra cost. Invoices from 30 to 150 euro can be paid in up to 3 instalments, invoices from 150 euro in up to 5 instalments. A plan applies per invoice, so you cannot combine invoices. Request your plan via infomedics.nl or by phone on 036 20 31 900. Do not wait too long, because collection costs can increase once reminders have been sent.
Both parties appear on your invoice: Tandarts West Rotterdam as the care provider (because we carried out the treatment) and Infomedics as the billing party (the party that collects the amount from you). For your insurance or tax return (should you wish to deduct dental costs above the medical-expenses threshold), the Tandarts West entry is always the leading one.
Discuss it with us, we make a cost estimate in advance. Through Infomedics a payment plan or paying in instalments is possible. On a low income you can apply for special assistance (bijzondere bijstand) for dental care at the municipality of Rotterdam. Do not postpone necessary care for too long.
Yes, you are always welcome, even without (supplementary) insurance. You then pay for the treatment yourself, and the invoice runs through Infomedics. Expats without Dutch health insurance are welcome too. Ask for a cost estimate in advance.